You are not required to register your product for the limited warranty. You are required to keep your receipt/proof of purchase and hangtags for the duration of the limited warranty period.

PLEASE NOTE:

• Do not return the defective item to us.
• If damage to your product is determined to be a manufacturer’s defect, you will be offered a reimbursement.  We have closed down our luggage division and no longer offer replacements.
• Different terms apply outside of USA and Canada Customers outside of USA and Canada will receive refunds via wire transfer only; a receipt/proof of purchase is required. To submit a warranty claim for reimbursement, the following information is required:

• RECEIPT A copy of the receipt is required to receive a replacement. (if you do not have a receipt, please explain in the comments box why a receipt is not available)
• PICTURES
  • Please include a picture of the item showing the defect (we must have at least 1 photo for review and confirmation)
  • Include a picture of the front of the item for identification
  • For multiple pieces please be sure to include one picture with all items showing the defects for review and confirmation
  • LIMITED WARRANTY CLAIM FORM A completed form is necessary for us to review your claim information. The limited warranty claim form can be submitted online or sent via fax or USPS.