You are not required to register your product for the limited warranty. You are required to keep your receipt/proof of purchase and hangtags for the duration of the limited warranty period.
Do not return the defective item to us.
If damage to your product is determined to be a manufacturer’s defect, you will be offered a reimbursement. We have closed down our luggage division and no longer offer replacements.
Different terms apply outside of USA and Canada Customers outside of USA and Canada will receive refunds via wire transfer only; a receipt/proof of purchase is required. To submit a warranty claim for reimbursement, the following information is required:
RECEIPT A copy of the receipt is required to receive a replacement. (if you do not have a receipt, please explain in the comments box why a receipt is not available)
Please include a picture of the item showing the defect (we must have at least 1 photo for review and confirmation)
Include a picture of the front of the item for identification
For multiple pieces please be sure to include one picture with all items showing the defects for review and confirmation
LIMITED WARRANTY CLAIM FORM A completed form is necessary for us to review your claim information. The limited warranty claim form can be submitted online or sent via fax or USPS.